Legal & Regulatory Information

Last reviewed: 18th April 2026

This page provides regulatory information about Meditrue Limited, our Privacy Policy and Cookie Policy, our complaints procedure, and website terms. Purchases and pharmacy services are governed by our Terms and Conditions (including delivery, cancellation and refund rules). If there is any conflict between this page and our Terms and Conditions, the Terms and Conditions apply.

Contents

1. Company and regulatory information
2. Privacy Policy
3. Cookie Policy and similar technologies
4. Complaints procedure
5. Website terms
6. Updates to this page

1. Company and regulatory information

1(A) Company details

Meditrue Limited

Company number: 10204551

Email: pharmacy@www.meditrue.co.uk

Phone: +44 (0)28 4133 0477

1(B) Pharmacy regulation

Meditrue is a United Kingdom-registered pharmacy regulated by the Pharmaceutical Society of Northern Ireland (PSNI).

PSNI registered premises number: 8234

Pharmacy premises address: Meditrue, 15D Lurganconary Road, Kilkeel, Co Down, United Kingdom, BT34 4L

You can verify our registration on the register maintained by the Pharmaceutical Society of Northern Ireland.

1(C) Superintendent Pharmacist

Our Superintendent Pharmacist is Emma-Jane Hughes PSNI Reg. Number 8049.

1(D) Prescribers and clinicians

Prescribing decisions are made by United Kingdom regulated prescribers engaged by Meditrue Limited or its clinical partners. Prescribers are responsible for their independent clinical decisions and are regulated by their respective professional bodies.
If you need to contact our prescribing team, please email: superintendent@www.meditrue.co.uk.

2. Privacy Policy

2(A) Who we are

Meditrue Limited is the data controller for personal information collected through our website and services unless stated otherwise at the point of collection.

2(B) Personal information we collect

We collect information you provide, including account details, contact details, consultation responses, health information, payment details (processed by our payment providers), and communications with our team. We may also collect information generated during reviews or consultations, including telephone notes, secure messages, and video or audio communications where they are used. We also collect technical information such as device and usage data.

2(C) How we use personal information

We use your information to provide pharmacy services, assess clinical suitability, dispense and deliver medicines, provide support, manage payments, prevent fraud, and meet our legal and regulatory obligations. Consultations, reviews and service communications may take place by telephone, secure messaging, or video consultation. Where video is used, consultations may be carried out via secure platforms such as WhatsApp or other suitable services, depending on patient needs and availability.

2(D) Lawful bases for processing

Depending on the situation, we process personal data because it is necessary to provide our services and perform a contract, to comply with legal obligations, for our legitimate interests (such as fraud prevention and service improvement), and/or with your consent where required. Health information is processed for the provision of health or social care and for reasons of public interest in the area of public health, in line with applicable law.

2(E) Who we share information with

We may share information with healthcare professionals involved in your care (including your GP where required for your care or where it is otherwise clinically appropriate), pharmacies, suppliers, delivery partners, payment providers, identity and fraud prevention providers, IT and hosting providers, and professional advisers. We only share what is necessary for the purpose.If you tell us that you need language or communication support, we may use that information to help arrange safe communication, including by working with an interpreter or support person arranged by you.

2(F) International transfers

We aim to store and process data in the United Kingdom. If we use service providers located outside the United Kingdom, we will ensure appropriate safeguards are in place.

2(G) How long we keep information

Retention periods vary depending on the type of service provided and applicable legal requirements. We keep personal information for as long as needed to provide our services and to meet legal, regulatory and professional requirements, including record-keeping obligations for pharmacy services.

2(H) Your rights

You may have rights to access, correct or delete your information, restrict or object to processing, and to data portability. Some rights are limited where we must keep information for legal or clinical reasons.

2(I) Security

We use appropriate technical and organisational measures to protect personal information. No method of transmission is completely secure, so you should also protect your account credentials.

2(J) Privacy complaints

If you have questions or concerns about privacy, you can contact our data protection team at DPO@www.meditrue.co.uk. You have the right to lodge a complaint with the InformationCommissioner’s Office (ICO) if you are not satisfied with our response. Our ICO registration number is ZB748161.

3. Cookie Policy and similar technologies

3(A) What cookies are

Cookies are small text files stored on your device when you use a website. Similar technologies (such as tags and pixels) can help websites function and help measure and improve performance.

3(B) Cookies and tags we use

We use cookies and tags to help our website function, to keep it secure, and to measure and improve marketing and website performance. This may include tools such as Google Analytics, Google Ads, and Meta (Facebook) advertising. Where required, we will ask for your consent before placing non-essential cookies (such as analytics and advertising cookies).

3(C) Managing cookies

You can manage cookies through your browser settings. If you disable cookies, parts of the website may not function correctly.

4. Complaints procedure

4(A) How to make a complaint

If you are unhappy with any part of our service, please contact us first so we can investigate and try to resolve the issue. Complaints should be made in writing so we have an accurate record.

Email: pharmacy@www.meditrue.co.uk

Write to: Meditrue Limited, 15D Lurganconary Road, Kilkeel, Co Down, United Kingdom, BT34 4LL

4(B) What to include

Please include your name, order number (if applicable), a description of the issue, and any relevant photos or documents.

4(C) Timescales

We aim to acknowledge complaints within 3 working days and to provide a full response as soon as reasonably possible.

4(D) Escalation

If you are not satisfied with our response, you can ask for your complaint to be reviewed. You may also raise concerns with the relevant regulator or ombudsman where applicable.

5. Website terms

5(A) Information on the website

Information on our website is provided for general information and is not a substitute for professional medical advice. Always read the patient information leaflet and follow the instructions provided by your prescriber or pharmacist.

5(B) Use of the website

You must use our website lawfully and must not attempt to interfere with its security or operation.

5(C) Intellectual property

Website content is owned by or licensed to us. You must not copy or reuse content without permission, except where permitted by law.

6. Updates to this page

We may update this page from time to time. The current reviewed date will be shown at the top of the page.